Last Reviewed: 25/09/2026 | Last Updated: 25/09/2026

Welcome to Evolve. These Terms and Conditions govern how Users and Providers access and use our platform. By accessing or using this website, you confirm that you have read these Terms and agree to be legally bound by them.

Important non-clinical notice
Evolve is an advertising and referral platform for women. We are not a healthcare provider and do not offer therapy, clinical treatment, or medical advice. Our service helps Users find suitable wellbeing, coaching, lifestyle, and personal development Providers. We make no medical or therapeutic guarantees.

This Agreement ("Agreement", "Terms") sets out the legally binding terms governing your access to and use of the Evolve website, platform, and related services ("Evolve", "the Platform", "we", "us", "our"). If you do not agree to any part of this Agreement, you must stop using the Platform immediately.

Evolve is owned and operated in the United Kingdom. "We", "us" and "our" refer to the company that owns and operates the Platform.

1. Nature of the Platform
Evolve is an online platform that helps individuals seeking support ("Users") find independent wellbeing, coaching, lifestyle, and personal development providers ("Providers"). Providers use the Platform to advertise their services. Users can browse Providers and/or complete our questionnaire to help identify Providers who may suit their needs.

Evolve is not a mental health service, medical service, or regulated healthcare provider. The Platform does not provide counselling, therapy, clinical assessment, diagnosis, treatment, or crisis support. All services offered by Providers are delivered independently of Evolve.

The Platform may be accessed through websites or applications owned or operated by us or by third parties. Your use of the Platform constitutes acceptance of this Agreement, however you access it.

2. No professional advice or regulated services
Evolve does not provide mental health advice, medical advice, therapeutic intervention, or any other regulated professional service. Any information on the Platform, including questionnaire results, match suggestions, or general guidance, is for information only and must not be relied on as a substitute for professional advice, diagnosis, or treatment.

If you need medical, psychological, or therapeutic help, please seek support from a qualified professional. If you are in crisis, at risk of harm, or experiencing an emergency, contact emergency services on 999 or an appropriate crisis helpline immediately. The Platform is not designed for use in these circumstances and Evolve cannot provide the help required.

3. Independent Providers
Providers listed on the Platform operate independently. They are not employees, agents, contractors, or representatives of Evolve, and Evolve does not supervise, direct, or control how they deliver their services. Providers are solely responsible for the services they offer, the accuracy of the information they provide, their professional conduct, and their compliance with all applicable laws, regulations, and professional standards.

Evolve reviews Provider applications before listing, but does not independently verify every qualification, certification, insurance policy, or professional registration, and cannot guarantee that Provider information is accurate, complete, or current.

If a Provider leaves the Platform or becomes unavailable, Evolve may offer the User the opportunity to be matched with another Provider, but is under no obligation to do so.

4. User responsibilities
Users are responsible for making sure the information they give the Platform, including questionnaire answers and personal details, is accurate, complete, and up to date. The quality of any match depends on the accuracy of that information.

Users are solely responsible for assessing whether a Provider is suitable, qualified, and appropriate before engaging their services. Evolve does not guarantee that any Provider will meet a User's expectations, or the outcome of any engagement between a User and a Provider.

Users must not use the Platform for any unlawful, harmful, or inappropriate purpose, including harassment, abuse, or fraud.

5. Provider responsibilities
Providers agree to give accurate, truthful, and complete information about their services, qualifications, experience, and professional background, and to update it promptly if anything changes. Providers are solely responsible for holding all qualifications, certifications, insurance, and registrations required by UK law or any relevant professional body, and for complying with all laws, regulations, and ethical standards that apply to their profession.

Evolve may suspend or remove a Provider's listing if they breach this Agreement, provide misleading information, behave inappropriately, or act in a way that may harm Users or the reputation of the Platform.

6. Matching services
Evolve offers a single questionnaire, the Bespoke Match, which is free for Users to complete. The questionnaire uses the information you provide to suggest the type of support and the Providers that may suit your needs. There is no charge to Users for completing the questionnaire or receiving a match.

The questionnaire and any resulting suggestions are for information only. They do not constitute professional advice and do not guarantee compatibility. Matching is inherently subjective, and Evolve is not responsible for any mismatch, dissatisfaction, or negative outcome arising from the matching process.

7. Payments, fees, and subscriptions
Users. Evolve does not charge Users to use the Platform or complete the questionnaire. Any fees for services delivered by a Provider are agreed directly between the User and that Provider.

Providers. Providers pay a monthly subscription fee to be listed on the Platform. No other paid features or add-ons are currently offered. The subscription is paid in advance at the start of each monthly billing period and renews automatically each month until cancelled.

Promotional periods. Where a Provider joins under a promotional offer, such as a free introductory period, no fee is charged during that period. The monthly subscription begins at the end of it unless the Provider cancels before then.

Cancellation. Providers may cancel their subscription at any time by emailing support@the-evolve-project.com. Once a monthly payment has been taken it is non-refundable, and the Provider's listing stays live until the end of that billing period. At the end of the billing period the subscription ends, no further payment is taken, and the Provider's page is removed from the Platform.

For example, if a Provider's billing period runs from the 1st to the last day of the month and they cancel on the 5th, Evolve keeps that month's payment, their page stays live until the end of the month, and they are not charged for the following month. If they cancel on the 30th, before the next month's payment is due, their page is removed at the end of the month and no further charge is made.

Payment processing and pricing changes. Evolve uses third-party payment processors and does not store payment card details. Evolve may change its pricing or subscription structure, and will give Providers reasonable notice before any change applies to them.

8. Content and accuracy
Evolve does not guarantee the accuracy, completeness, reliability, or timeliness of any content on the Platform, including Provider profiles, questionnaire results, or match suggestions. Users and Providers are responsible for checking information before relying on it. The Platform may contain errors or omissions, which Evolve may correct without notice.

9. Third-party content and links
The Platform may link to third-party websites, content, or services. Evolve has no control over these and is not responsible for their accuracy, legality, or reliability. You access third-party content at your own risk, and Evolve is not liable for any loss or damage arising from it.

10. Intellectual property
All content, design, trademarks, logos, and other intellectual property on the Platform, excluding content submitted by Providers, are owned by or licensed to Evolve. You may not copy, reproduce, distribute, modify, or create derivative works from any part of the Platform without our prior written permission.

Providers grant Evolve a non-exclusive, royalty-free licence to display, reproduce, and distribute the content they submit, for the purpose of operating and promoting the Platform.

11. Limitation of liability
To the fullest extent permitted by law, Evolve is not liable for:
the actions, omissions, or conduct of Providers or Users
any mismatch, dissatisfaction, or failed connection
any reliance on information provided on the Platform
any emotional, psychological, financial, or physical harm resulting from Provider services
any interruption, error, or technical issue affecting the Platform
any third-party content or services
Evolve is not liable for any indirect, incidental, consequential, special, or punitive damages. Nothing in this Agreement excludes or limits liability that cannot legally be excluded, including liability for death or personal injury caused by negligence, or for fraud.

12. Indemnity
Users and Providers agree to indemnify Evolve against any claims, damages, losses, liabilities, or expenses arising from their use of the Platform, their dealings with each other, their breach of this Agreement, or their breach of any law or third-party rights. This indemnity continues after this Agreement ends.

13. Privacy and data protection
Evolve processes personal data in line with the UK GDPR and the Data Protection Act 2018. By using the Platform, you agree to the processing of your data as described in our Privacy Policy.

14. Termination
Evolve may suspend or end access to the Platform at any time if a User or Provider breaches this Agreement, behaves in a harmful way, or provides misleading information. Users and Providers may close their accounts at any time. Provider subscription cancellations are handled as set out in Section 7. Ending this Agreement does not affect any rights or obligations that have already arisen.

15. Governing law
This Agreement is governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from it.

16. Changes to these Terms
Evolve may update these Terms from time to time. We will update the date at the top of this page when we do, and will notify Providers of any material changes. Continued use of the Platform after an update means you accept the revised Terms.

17. Contact
For questions about these Terms, please contact support@the-evolve-project.com.